If you have found one or more helmets, you can return them free of charge at any PostNL location.<ol>
<li data-list-item-id="e6460f2ae99f029167e6b2f58bf9dab42">Go to<a href="https://jouw.postnl.nl/online-versturen/en-GB/retour"> this link</a> and fill in your details.</li>
<li data-list-item-id="ec4e0bb3dfd19c57074205679a56c2e68">You’ll receive a code that can be scanned at the counter.</li>
<li data-list-item-id="e89cae536b7d5f4131f39d69f42a7a430">There’s no need to pack the helmet.</li>
</ol>Return address: Check Netherlands B.V. Antwoordnummer 98237 1000 VA AmsterdamIf the helmet is damaged or no longer usable, you can safely dispose of it.

What should I do if I find a helmet?

Open the Check app and select the vehicle type you need in the bottom left corner. The map shows all nearby vehicles. Tap the vehicle you want, then reserve it. The app will guide you with a walking route from your current location to the selected vehicle.

How do I find and book a vehicle?

Before your ride, select the vehicle you want in the app. How you start and end your ride depends on the type of vehicle.E-bikePress ‘Start ride’ in the app, lift the stand and start pedaling. The electric motor will turn on automatically. To end your ride, park the e-bike inside the purple service area, set the stand down, and press ‘End ride’ in the app.Moped Press ‘Start ride’ in the app, lift the moped off the stand, and hold the green button for 2 seconds. Turn the throttle to start driving. To end your ride, park inside the purple service area, fold out the stand, store the helmets in the saddle or top-case, and press ‘End ride’ in the app.Car Check for any damages, then press ‘Start ride’ in the app. The car will unlock automatically. Hold the brake, press the start button, and shift into gear to start driving. To end your ride, return the car to the purple service area shown in the app, charge the car if the battery is below 50%, take pictures, and press ‘End ride’ in the app.

How do I start and end a trip?

E-bikeE-bikes are available 24/7.MopedIn most cities, you can use a Check moped 24/7. In Groningen, mopeds are available from 6:00 AM to 1:00 AM.CarYou can start a car trip between 5:00 AM and 10:00 PM.

During which hours can I use Check?

E-bikeE-Bikes have a dedicated purple service area per city. You can ride outside the service area, but at the end of your trip, you must return the e-bike to the service area.MopedMopeds have a dedicated purple service area per city. You can ride outside the service area, but at the end of your trip, you must return the moped to the service area. For some clusters, you can ride between cities:<ul>
<li data-list-item-id="ed679bb7207d7d360d6240295a96a527d">Amsterdam Cluster: Amsterdam, Zaandam, Amstelveen, Weesp, and Diemen</li>
<li data-list-item-id="e2a8ee1b7cb32a1f2e02fab5b450b77f0">Rotterdam Cluster: Rotterdam and Schiedam</li>
<li data-list-item-id="e3c700cb32df34d2f61568294f51203af">The Hague Cluster: The Hague, Delft, Rijswijk, and Leidschendam-Voorburg</li>
</ul>CarCars have a smaller purple service area. You can drive outside this area, but at the end of your trip, you must return the car to the service area.