You can see the service area in your Check app. You can end a trip and park your Check anywhere within the parameters of the purple service area. Always park the Check responsibly so that it does not stand in the way of other people and help us keep the public space accessible for everyone.
Scooters:
Never park:
<ul>
<li style="font-weight: 400;">On private property;</li>
<li style="font-weight: 400;">In front of an entrance or exit;</li>
<li style="font-weight: 400;">On passageways of sidewalks or sidewalks;</li>
<li style="font-weight: 400;">On tactile guidance strips;</li>
<li style="font-weight: 400;">On parking spaces for cars;</li>
<li style="font-weight: 400;">On the grass, and; </li>
<li style="font-weight: 400;">Out of the staple bike rack </li>
</ul>
Do park:
<ul>
<li style="font-weight: 400;">In the designated scooter parking spaces;</li>
<li style="font-weight: 400;">In a way that the scooter does not form an obstacle to other people;</li>
<li style="font-weight: 400;">Next to bicycles and other scooters;</li>
<li style="font-weight: 400;">As if it were your own scooter :)</li>
</ul>
Cars: we have a parking permit, so you can park Check car for free in any legal public street parking space in the zone. These zones are indicated by the purple area in the app. Outside this zone, you pay the normal parking rate.

How do I park a Check?

Renting a Check is easy like Sunday morning! All you need is the Check app.
E-moped/ e-scooter:
<ol>
<li> Open the Check app and select a vehicle.</li>
<li> The app navigates you to your reserved Check. If you are close (&lt;100 meters) you can unlock the scooter with your app. After unlocking, your ride begins.</li>
<li> Remove the scooter from the stand and press and hold the green button for 2 seconds.</li>
<li> You can now drive away - enjoy your ride!</li>
<li> When you have arrived at your destination, end your trip via the app. Fold out the side stand to park the Check.</li>
<li>Make sure that the parked Check does not cause any hindrance.</li>
</ol>
E-car:
<ol>
<li>Find and reserve a car nearby using the app.</li>
<li>Once you reach the car, press 'Start ride' in the app.</li>
<li>The car will automatically unlock, get behind the wheel.</li>
<li>Depress the brake and move the gear lever to drive.
<ul>
<li>Note! On the right behind the steering wheel is the gear lever to put the car in drive / park / reverse </li>
</ul>
</li>
<li>Enjoy the ride! </li>
<li>Return the car to its service area. End the ride via the app.</li>
</ol>

How does a trip start and end?

Disconnecting the car is simple. Take the charging card from the glove compartment, scan the pole and unplug the cable on both sides. Place the cable in the trunk and return the charging card. 
 <img src="https://ridecheck.zendesk.com/hc/article_attachments/10317752939666" alt="IMG_0475.jpg">

How do I unplug my Check car from a charging station?

CHOOSE A CHARGING METHOD
You can either charge on the go at a fast charger, or while you’re at your destination, when pausing your ride. We’ll explain both.
 WHEN TO CHARGE.
If you pause your ride for more than 30 minutes, you can charge the car. You don’t pay extra. Also, when returning the car with less than 50% battery, you’ll need to charge it.
 HOW TO CHARGE
Park next to a charging pole. Open the trunk, take the cable and connect the car to the pole. Take the card from the glove compartment and scan to pole. Return the card.
<a href="https://www.oplaadpalen.nl%C2%A0" target="_self">* Here</a> you can find (available) charging points.

How do I charge my Check car?

Scooter:
Free 10-minute reservation. This gives you enough time to walk to the scooter!
Car:
Free 30-minute reservation. This gives you enough time to walk to the car!

Can I book a Check in advance?

No, you do not need to charge our cars at the end of every ride. When the car is below 50% you need to charge it: then connect the car to a charging station. Then you can end the ride in the app.
Note: if the car is below 50%, the ride can only be closed if you connect the car to a charging station. Do you not do this? Then additional charges may apply.

Do I have to charge Check cars after every ride?

Get Ready
Look around you to see if the way is clear. Unlock the scooter in the app, put on a helmet, remove the scooter from the stand, and press the green button for 2 seconds. Leave calmly when you see "ready" in the dashboard, an electric vehicle accelerates quickly. Electric vehicles are quiet: keep a good distance from other road participants and reduce your speed if you are going to overtake cyclists, use the horn if necessary.
Traffic rules blue license plate
You follow the traffic rules for cyclists. So you always ride on the cycle path. You can drive at 25 km / h and must wear a helmet.
Traffic rules yellow license plate
You follow the traffic rules for cars. So you always drive on the road, unless there is a mandatory moped path. You can drive 45 km / h and must wear a helmet. 
Always park your Check properly
Only park your Check where this is permitted: in a vehicle parking space or next to bicycle parking spaces. Make sure your Check is not in the way of pedestrians or other road users.

How do I ride a Check safely?

Scooters: 
You can park the scooter outside the service area for 15 cents per minute. Make sure you eventually return the scooter to the service area to end the trip! If you don't, you can't finish the trip and we have to charge pick-up costs. 
Cars:
You can park the car for 15 cents per minute and the normal parking rate. To end your ride, you need to be in the car its service area (same area as pick-up). If the car is below 15% you have to connect it to a charging port, before you can end the ride. 
 
FYI: if you are at a charging station spot, the car must be connected to the charging station. Otherwise, you can be fined €373.

Where can I park and end my ride? 

With a 45 km / h scooter, it is mandatory to drive on the road. With a 25 km / h scooter you ride on the cycle path. Unless indicated otherwise! 
Amsterdam, pay attention! Do not drive through the tunnel under the Rijksmuseum, the IJ-tunnel and through the Cuyperspassage (next to Amsterdam Central) - there are traffic enforcement cameras here!

 Where should I drive a Check scooter?

In Amsterdam, do not ride under Rijksmuseum and the Cuyperpassage near CS. These are prohibited for scooters and there are speed cameras. 
Also pay attention to the times that you drive near the Rembrandtplein (in Amsterdam). Between 7-11 this is not allowed.

Avoid traffic fines

Do you see a Check that is incorrectly parked? Report it and help us keep the public space accessible for everyone.
Click 'Report parking problem' at the scooter in question or in the main menu. With one click you can add a photo and a short description. The report will be assessed internally and the previous user will receive a warning about his/her parking behaviour if needed.
After 3 warnings within half a year, the parking transgressor will be (temporarily) unable to make use of Check. If the scooter needs to be relocated, the parking transgressor will receive a fine of €50,-.

The Parking Check

We hope you're OK! In case of emergency call 112. Please inform us as well about the incident.
 You have caused damage to the scooter and no other road users were involved: - Take one or more pictures of the situation and report this in the app via our chat. Our Support Team will help you further.
 
You have caused damage involving a third party (another road user):
<div>
<div>- Take pictures of the incident. In case of emergency call 112</div>
<div>- Report the damage together with the other party via www.mobielschademelden.nl and choose Check as Lease Company </div>
<div>- Allianz will contact you after reporting the damage. Depending on the situation, this can take a few days to weeks </div>
<div>At Check you are well insured by Allianz for damage to vehicles and persons with an own risk of € 500</div>
</div>

Accident or report damage?

<div class="p-rich_text_section">
Mopeds Take a Check out of town? We got you covered. You can take mopeds to nearby cities. Depending on where you start your trip, you have different potential destinations where you can end it. The cities that are connected are:</div>
<ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0">
<li data-stringify-indent="0" data-stringify-border="0">Amsterdam, Amstelveen and Diemen</li>
<li data-stringify-indent="0" data-stringify-border="0">Rotterdam, The Hague, Delft, Rijswijk, Vlaardingen, Schiedam and Lansingerland (Bleiswijk, Bergschenhoek, Berkel en Rodenrijs)</li>
<li data-stringify-indent="0" data-stringify-border="0">Enschede and Hengelo</li>
</ul>
<div class="p-rich_text_section">Not all cities are included in clusters. If it has enough battery you can drive up and down to another city that is not connected to the city or cluster that you started. However, then it is only possible pause the trip there. When the scooter is left in another city that is not in the cluster, we have to charge €50 relocation costs.</div>
<div class="p-rich_text_section"> </div>
<div class="p-rich_text_section">Check the app for the service areas.</div>
<div class="p-rich_text_section"> </div>
<div class="p-rich_text_section">
Cars Take a car out of the city? That’s why we introduced them. However, always keep in mind that you have to return the car to the zone you departed from before you end your ride. During your trip, you can pause it anywhere you like. As long as you stay in The Netherlands.</div>
<div class="p-rich_text_section"> </div>
<div class="p-rich_text_section">You are not allowed to leave the country with a Check.</div>

Can I ride to another city? 

Yes, you can! Just make sure to end your ride within the parameters of the service area. If you do not do this, you will receive an error message when you try to end the ride. So make sure you don't go too far outside the service area!

Can I drive outside the service area?

The phone holder that you find on our e-scooters can easily be adjusted to the size of your phone by turning the wheel of the holder.
<ol>
<li>Turn the holder open so that your phone easily fits.</li>
<li>Insert your phone.</li>
<li>Tighten the wheel.</li>
<li>Check. You are good to go!</li>
</ol>

How do I get my phone in the phone holder?

We assume that you will handle your Check with integrity and that you adhere to the traffic rules. In the unlikely event that you do receive a fine, we will link the fine to your ride and the fine will be recovered from you. Please note: we will pass the administration costs on to you. You can find the current costs here.

What happens if I get a fine?

Yes! Check-luck is one of the few things that doubles when you share it ... :-) Good to know: You are both insured! So be our guest.

Are you allowed to ride the scooter with two people?

You can ride the scooters between 06:00 in the morning and 01:00 at night. In Amsterdam, Rotterdam, The Hague and Düsseldorf, you can ride 24/7. Our community support is available from 07:00 am until 01:00 am.

When can I use the scooters? And what are your opening times?

On all scooters, it is mandatory to drive with a helmet. Per Check scooter, you will find two helmets as well as hair nets in the top case or under the saddle (if the scooter has no top case). Of course, you can also use your own helmet.

Do I have to wear a helmet?

Yes, you can. If you choose to park your Check, press the 'park' button in your Check app. You pay 10 cents per minute to park your Check. If you want to continue driving, press 'resume ride'.

Can I temporarily park a Check during my ride? 

Niu scooter:
First unlock the scooter via the app and then open the top case via the button on the back of the box.
Segway scooter: 
Unlock the scooter via the app and then click "open saddle" in the app to open the buddy seat.